🔒 Privacy Policy

At SmartZone (accessible at smartzonelk.lk), one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information we collect, how it is recorded, and how we protect and use it.

1. Information We Collect

To provide our services and process your orders, we collect personal information you provide to us during registration, checkout, or when contacting support, including:

Your name and account login credentials.
Your billing and shipping address (delivery address).
Your contact details, including your email address and telephone/WhatsApp number.
IP address, browser details, and transaction timestamps (automatically recorded for security and fraud prevention).

2. Secure Payment Processing (PayHere)

            💳 Secure Online Payments: All credit card and debit card online transactions are securely processed by our partner payment gateway, PayHere (Pvt) Ltd, using industry-standard SSL encryption. SmartZone does NOT store, capture, or access your credit card numbers or any sensitive card/payment credentials on our servers.
        

3. How We Use Your Information

We use the collected information to:

Process, confirm, fulfill, ship, and track your orders.
Authenticate your user session and manage your accounts.
Provide customer support through WhatsApp, phone calls, or email.
Detect, prevent, and address technical issues or fraudulent activity.

4. Cookies & Web Tracking

SmartZone uses cookies to store information about visitors' preferences and the pages they access. This is used to optimize user experience by customizing web page content based on browser types and other analytics. You can choose to disable cookies through your browser settings, though some website features may not function optimally as a result.

5. Data Sharing and Security

We do not sell, trade, or rent your personal identification information. We may share personal information with trusted third-party service providers (such as courier/delivery companies and PayHere for payment processing) strictly to complete transactions and ship your orders. We employ security measures to safeguard your personal data against unauthorized access, alteration, or disclosure.

6. Your Rights & Data Deletion

You have the right to access, update, or request deletion of your personal data. If you wish to delete your account or any associated records, please contact us at account@smartzonelk.lk or message us on WhatsApp at 0786800086.